Kindly Note: Total Delivery Time = Producing Time + Shipping Time

Joliny orders have an average producing time of 1–3 business days so please be noted when purchasing, especially gift orders.

The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. Shipping time may take from 7–12 business days. So, you will receive your order within 8–15 business days. For further information, please visit this page: Shipping and Delivery page

You should see tracking events within 48–96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.

Note: Some carriers take a longer time for the next information to appear. (Might apply for t-shirts, posters, canvas or mugs orders).

We understand that it might be frustrating to not get real-time updates on your order's current location. During peak season, it is normal if your package is shipped without tracking information, but you can be assured that your package will be delivered within our committed timeframe. This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs.

In case your order is stuck for 10–15 days, please email us via: Contact Us, so that the problem can be sorted out as quickly as possible.